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INFO 415 Information Technology Services 3.0 Credits

Introduces issues in management and delivery of IT services. Addresses needs and approaches to operational support including providing services, help desks, online support, documentation, and user training. Examines approached to defining, measuring, and analyzing service and support quality.

College/Department: College of Computing and Informatics
Repeat Status: Not repeatable for credit
Restrictions: Cannot enroll if classification is Freshman or Sophomore

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