Client Development and Customer Service

About the Minor

The minor in Client Development and Customer Service is a 24.0 to 26.0 credit curriculum designed to familiarize students with customer service theory while providing practical training to develop skills for building and maintaining successful client relationships. The minor can provide a strong complement for majors that emphasize entrepreneurship, interpersonal skills, nonprofit enterprise and marketing. Students minoring in Client Development and Customer Service might also consider a double minor in Business Administration.

Admission Requirements

  • Minimum GPA of 2.0
  • Academic advisor approval
  • Must be enrolled in an undergraduate degree program

Program Requirements

GSTD 201Professional Applications of Emotional Intelligence3.0
GSTD 302Customer Service Theory & Practice 3.0
GSTD 303Client Relations Management3.0
PRST 303Interpersonal Skills for Virtual Teams3.0
PRST 330Career & Professional Development3.0
PHIL 301Business Ethics3.0
Take a minimum of two courses from the list below6.0
Applied Organizational Research
Selling and Sales Management
Professional Personal Selling
Global Marketing
Brand and Reputation Management
Policy Analysis
Total Credits24.0

A grade of "C" (2.0) or better must be earned in each course to be counted toward this minor.

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