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GSTD 303 Client Relations Management 3.0 Credits

This course introduces the skills that facilitate and enhance client relations management. Topics covered include building a trusting relationship, evaluating and managing expectations and needs, managing conflict, understanding the client's perspective, customer life cycle, consulting, serving public sector versus private sector clients, managing client relations managers, and ethical issues.

College/Department: GC-3690
Repeat Status: Not repeatable for credit

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