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HRM 155 Hotel Customer Service 3.0 Credits
This course will examine the role that customer service plays in dictating a hotel employee's performance in order to exceed guest expectations. Student will explore certification areas that relate to hospitality and gain hands-on exposure through a series of field studies, reflections, and role playing scenarios.
Repeat Status: Not repeatable for credit
Prerequisites: HRM 110 [Min Grade: D]
Hospitality Management
http://catalog.drexel.edu/undergraduate/collegeofnursingandhealthprofessions/hospitalitymanagement/
...0 HRM 155 3.0 COM 230 3.0 VACATION HRM 120 3.0 HRM...