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HRM 155 Hotel Customer Service 3.0 Credits

This course will examine the role that customer service plays in dictating a hotel employee's performance in order to exceed guest expectations. Student will explore certification areas that relate to hospitality and gain hands-on exposure through a series of field studies, reflections, and role playing scenarios.

College/Department: College of Nursing Health Professions
Repeat Status: Not repeatable for credit
Prerequisites: HRM 110 [Min Grade: D]

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