IDPS 3020 Customer Experience and Service Excellence 3.0 Credits
This course examines the principles and practices that shape exceptional customer service and strong customer experiences. Students explore how organizations differentiate themselves through responsiveness, problem-solving, communication, and quality service delivery. Emphasis is placed on applying customer service strategies that build trust, satisfaction, and loyalty, while considering how technology and AI are influencing customer expectations, support systems, and service interactions across industries.
Repeat Status: Not repeatable for credit