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OPM 315 Service Operations Management 4.0 Credits

Analyze service systems from the viewpoint of the operations manager to understand where and in what ways the body of knowledge developed in operations management, strategy, and marketing can be applied and where other approaches are necessary. Focus on understanding what customers want, designing systems and procedures delivering services, and controlling quality.

College/Department: LeBow College of Business
Repeat Status: Not repeatable for credit

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