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POM 643 Managing Queues for Service Operations 3.0 Credits
The emphasis of this course is on waiting time management. The course will introduce quantitative methods to analyze queueing models and build insights and intuition about various performance metrics in queueing systems. Specifically, the course will establish an understanding of the impact of variability and utilization on the waiting time, and demonstrate the wide applicability of queueing models across various industries. The course will draw examples and case studies from a wide array of applications in service industries such as restaurants, entertainment, health care, insurance, financial institutions, and air transportation. The analytical tools covered in class aim to guide appropriate process design choices to improve system performance.
Repeat Status: Not repeatable for credit
Prerequisites: (STAT 601 [Min Grade: C-] or ECON 540 [Min Grade: C-]) and POM 624 [Min Grade: C-]
