Minor in Client Development and Customer Service
About the Minor
The minor in Client Development and Customer Service is a 24.0 to 26.0 credit curriculum designed to familiarize students with customer service theory while providing practical training to develop skills for building and maintaining successful client relationships. The minor can provide a strong complement for majors that emphasize entrepreneurship, interpersonal skills, nonprofit enterprise and marketing. Students minoring in Client Development and Customer Service might also consider a double minor in Business Administration.
Admission Requirements
- Minimum GPA of 2.0
- Academic advisor approval
- Must be enrolled in an undergraduate degree program
Program Requirements
| GSTD 201 [WI] | Professional Applications of Emotional Intelligence | 3.0 |
| GSTD 302 | Customer Service Theory & Practice | 3.0 |
| GSTD 303 | Client Relations Management | 3.0 |
| PRST 303 | Interpersonal Skills for Virtual Teams | 3.0 |
| PRST 330 | Career & Professional Development | 3.0 |
| PHIL 301 | Business Ethics | 3.0 |
| Take a minimum of two courses from the list below | 6.0 | |
| Applied Organizational Research | ||
| Selling and Sales Management | ||
| Professional Personal Selling | ||
| Global Marketing | ||
| Brand and Reputation Management | ||
| Policy Analysis | ||
| Total Credits | 24.0 | |
A grade of "C" (2.0) or better must be earned in each course to be counted toward this minor.
Writing-Intensive Course Requirements
In order to graduate, all students must pass three writing-intensive courses after their freshman year. Two writing-intensive courses must be in a student's major. The third can be in any discipline. Students are advised to take one writing-intensive class each year, beginning with the sophomore year, and to avoid “clustering” these courses near the end of their matriculation. Transfer students need to meet with an academic advisor to review the number of writing-intensive courses required to graduate.
A "WI" next to a course in this catalog may indicate that this course can fulfill a writing-intensive requirement. For the most up-to-date list of writing-intensive courses being offered, students should check the Writing Intensive Course List at the University Writing Program. Students scheduling their courses can also conduct a search for courses with the attribute "WI" to bring up a list of all writing-intensive courses available that term.
Additional Information
For more information about this minor, please contact:
Lamont Wilson
Senior Director, Program Operations
Goodwin College of Professional Studies
215-895-2173
wilsonlr@drexel.edu