Minor in Client Development and Customer Service
About the Minor
The minor in Client Development and Customer Service is a 24.0 to 26.0 credit curriculum designed to familiarize students with customer service theory while providing practical training to develop skills for building and maintaining successful client relationships. The minor can provide a strong complement for majors that emphasize entrepreneurship, interpersonal skills, nonprofit enterprise and marketing. Students minoring in Client Development and Customer Service might also consider a double minor in Business Administration.
Admission Requirements
- Minimum GPA of 2.0
- Academic advisor approval
- Must be enrolled in an undergraduate degree program
Program Requirements
| GSTD 201 | Professional Applications of Emotional Intelligence | 3.0 |
| GSTD 302 | Customer Service Theory & Practice | 3.0 |
| GSTD 303 | Client Relations Management | 3.0 |
| PRST 303 | Interpersonal Skills for Virtual Teams | 3.0 |
| PRST 330 | Career & Professional Development | 3.0 |
| PHIL 301 | Business Ethics | 3.0 |
| Take a minimum of two courses from the list below | 6.0 | |
| Applied Organizational Research | ||
| Selling and Sales Management | ||
| Professional Personal Selling | ||
| Global Marketing | ||
| Brand and Reputation Management | ||
| Policy Analysis | ||
| Total Credits | 24.0 | |
A grade of "C" (2.0) or better must be earned in each course to be counted toward this minor.
Additional Information
For more information about this minor, please contact:
Lamont Wilson
Senior Director, Program Operations
Goodwin College of Professional Studies
215-895-2173
wilsonlr@drexel.edu