Minor in Client Development and Customer Service

About the Minor

The minor in Client Development and Customer Service is a 24.0 to 26.0 credit curriculum designed to familiarize students with customer service theory while providing practical training to develop skills for building and maintaining successful client relationships. The minor can provide a strong complement for majors that emphasize entrepreneurship, interpersonal skills, nonprofit enterprise and marketing. Students minoring in Client Development and Customer Service might also consider a double minor in Business Administration.

Admission Requirements

  • Minimum GPA of 2.0
  • Academic advisor approval
  • Must be enrolled in an undergraduate degree program

Program Requirements

GSTD 201 [WI] Professional Applications of Emotional Intelligence3.0
GSTD 302Customer Service Theory & Practice3.0
GSTD 303Client Relations Management3.0
PRST 303Interpersonal Skills for Virtual Teams3.0
PRST 330Career & Professional Development3.0
PHIL 301Business Ethics3.0
Take a minimum of two courses from the list below6.0
Applied Organizational Research
Selling and Sales Management
Professional Personal Selling
Global Marketing
Brand and Reputation Management
Policy Analysis
Total Credits24.0

A grade of "C" (2.0) or better must be earned in each course to be counted toward this minor.

Writing-Intensive Course Requirements

In order to graduate, all students must pass three writing-intensive courses after their freshman year. Two writing-intensive courses must be in a student's major. The third can be in any discipline. Students are advised to take one writing-intensive class each year, beginning with the sophomore year, and to avoid “clustering” these courses near the end of their matriculation. Transfer students need to meet with an academic advisor to review the number of writing-intensive courses required to graduate.

A "WI" next to a course in this catalog may indicate that this course can fulfill a writing-intensive requirement. For the most up-to-date list of writing-intensive courses being offered, students should check the Writing Intensive Course List at the University Writing Program. Students scheduling their courses can also conduct a search for courses with the attribute "WI" to bring up a list of all writing-intensive courses available that term.

Additional Information

For more information about this minor, please contact:

Lamont Wilson
Senior Director, Program Operations

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